During our diagnostic service, we listen to you and your car and check the relevant systems to isolate the problem. We bring computer diagnostic equipment and we can usually reference manufacturers’ technical manuals. Within 1 hour, we’ll have a good assessment of which vehicle systems and components are at fault.
The cost for this service is $99 and covers up to 1 hour of diagnostic time. If this is the only service you are booking, a mobile service charge of $29 will apply.
How it works:
1. We listen to you and your car to get a good idea of where to start
2. We check all the basics and eliminate vehicle systems
3. We isolate the vehicle system(s) that are at fault
4. We work through the specific vehicle system to confirm which component is at fault
What if it takes more than 1 hour:
Complex systems and intermittent problems can confound even our experienced technicians
– At the end of the hour, the technician will present his findings and a repair plan
– If the suspected components are quite expensive, we may ask for further diagnostic time
– Or we may recommend replacing some inexpensive suspect components before proceeding any further
What if it takes less than 1 hour:
Our mechanics have years of experience and often they’ll spot a fault right away by knowing where to look – we’ll always be thorough and check the basics but we could finish before the hour. $99 is our minimum charge for the diagnostic service – and it still beats a tow. We book the standard rate for a diagnostic just like any other shop.
Can he fix it?
Yes, almost definitely. But we can’t know how quickly or how costly until we know what’s wrong. Even if we have to order in some parts and come back this is the most convenient way to resolve your issue. You’ll get to talk directly to the technician to learn about your car and come up with the repair plan; our service team will follow up with a quote on any repairs needed.
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